About Us
Meet TheRightOne
Your single source for authentic replacements.
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Our Mission
To provide quick, easy, and affordable access to authentic replacement products.
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Our Promise
We’ll get your set back together.
Guaranteed or your money back.
Reviews
Trusted by over 500,000 customers.
We are located in San Jose, CA and currently ship in the US.
Item is exactly as described, came on time and everything. Paired with no issues, works great!
Jose • Purchased AirPods
What a great company! Super fast delivery. The replacement ear bud works & looks like new. Thank you!
I ordered a left one, received promptly, paired immediately. Very good experience, highly recommend.
We are located in San Jose, CA and currently ship in the US.
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Our Services
We've got you covered every step along the way
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Frequently Asked Questions
Can you replace a single AirPod or other wireless earbud?
Absolutely! Earbuds are designed to be replaceable.
Single earbuds and empty charging cases sold by TheRightOne can easily be paired to your original set. All you have to do is follow a few setup steps (included with each order) and you're all set. No need to go out and buy an entirely new pair!
Before ordering, we always recommend double checking the compatibility table in the product details section to make sure you are ordering the correct replacement.
Are all of your products authentic?
Yes. A critical part of our refurbishing process is authenticating each replacement to ensure that they are genuine Apple, Beats, Samsung or Google products. It's not possible to pair a non-authentic earbud with an original one.
What shipping options do you offer?
For free standard shipping, we use USPS (United States Postal Service). Your package should arrive in 4-6 business days, in the continental US. It may take additional time if you live in Alaska, Hawaii, or Puerto Rico. If you need your item faster, we recommend using our expedited shipping option.
For expedited shipping, we use FedEx 2Day. Your package should arrive 2 business days after your order has been fulfilled. Expedited costs $4.99 and you can upgrade your shipping at checkout.
When will my item ship?
Your item will be shipped out by the next business day. Business days do not include weekends and federal holidays.
We fulfill orders by 8 AM PST next business day. So if you order Friday afternoon or on the weekend, your order will be fulfilled the following Monday.
Can I trade in my old AirPods, earbuds, or charging case for money or store credit?
No, we currently are unable to process individual trade-ins for store credit.
If you wish to recycle your old earbud(s) or charging case, please visit our recycling page to get a prepaid USPS return label.
What are my options if I ordered the wrong model or the incorrect side?
If you ordered the wrong model or incorrect side (don't worry, this happens all the time), you can quickly exchange your item. Please visit our return portal and follow the instructions there.
For more information about how the exchange process works, you can read our full terms here.
What should I do if I found my earbud or it started working again?
If you no longer need your order and it has not yet shipped, you can cancel your order. Visit your order status page and click "Cancel".
Orders cannot be canceled after they have been shipped. You can return your item for a refund through our return portal.
For more information about how the exchange process works, you can read our full terms here.
How to get in touch with us?
If you need to get in contact with us, the fastest way is through our email. You can contact us directly through our website or send an email to: help@therightone.com.
You can also contact us via phone: (408) 317-0299
Our support team is online Monday through Friday, from 9am - 4pm PST, excluding holidays.